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Security Incident Update

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[High-level overview of incident and impact on Member service/data/etc]

This page is designed to empower our Members with the information you need to [proactively address impact].

Member Service Updates

Up-to-date information on the availability of our services and operations.

View Updates

A Message from Our CEO

Read the latest updates from Mazuma’s President & CEO.

Read Message

Frequently Asked Questions

Find the answers you need during this challenging time.

View FAQs

Member Service Updates

A list of services available as of [date of update].

We appreciate your patience as we restore service as quickly and securely as possible.

 

Available

Limited Functionality

Unavailable

   Branch Service

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   Online Banking

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   Mobile App

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   Member Relationship Center (Call Center)

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   Trusted Contact

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   Joints & Beneficiaries (Online)

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   24/7 Automated Phone Banking

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   Skip a Pay

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   Balance Inquiries

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   Transaction History

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   Mobile Deposit

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   Electronic Statements

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   Credit Card Balance Transfers

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   Statement Copies

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   Auto Loans (Originated at Dealer)

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   Home Loans and HELOC

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   Other Loans (Branch/Virtual Branch Only)

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   Cash Advance

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   Bill Pay

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   Internal ACH1

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   External ACH2

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   ACH for Bills3

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   Wire Transfers (Online)

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   Wire Transfers (Branches)

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   Debit Card Transactions (Standard Limits)

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   Credit Card Transactions (Standard Limits)

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   Fraud Center Team

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   Account Closures

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   Shared Branches

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   Loan Payments

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   ATMs

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   Direct Deposit

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   Check & Cash Deposits4

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   Writing Mazuma Checks

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   Check Orders

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deonne

A Message from Our CEO

Read the latest updates from Mazuma’s President & CEO, Deonne Christensen.

[date of most recent statement]
[insert Deonne’s most recent public statement]

Message History:

[archive of previous CEO messages regarding this incident – pop out by date issued]

Frequently Asked Questions

Find the answers you need during this challenging time.

red-checkers

(This helps users understand if there's an account tailored to their needs, like student or premium options).

(Fees are a major concern, and users want to know the upfront costs).

(This is crucial for users who want to manage their balance strategically).

(ATM access and fees are important, especially for those who rely on cash).

(Easy access to digital banking features is a growing priority).

(Understanding overdrafts and potential charges helps users manage their finances responsibly).

Follow Us to Stay Connected

Keep up to date with our social channels – we’re sharing finance and security tips, changemakers in our community, credit union news, and more!

 

1ACH transfers from Mazuma Member to Mazuma Member, or between your own Mazuma accounts
2ACH transfers initiated at Mazuma or other financial institutions that will debit your Mazuma account
3Payments to billers initiated by the biller that will debit your Mazuma account
4Deposits subject to standard fund availability schedule