Serving & Supporting our Community

During this time, there is no higher priority than our Members, Team, and our Community. Please continue to check back here for the latest updates.


Last updated: March 27th, 2020

What is the best way to access my account?
We offer many ways for our Members to manage their accounts anytime, anywhere:
  • Online banking: Check your account balances, pay bills, transfer funds, set card alerts, apply for a loan and much more. To register, just click ‘Register’ at the top right of the page. 
    • Mobile banking: Manage your accounts from your smartphone with our Mobile App. You will need to register for Online Banking first and then use the same login information that you created to login to Mobile Banking. Find our Mobile Banking app in your app store.
      • Mobile Check Deposit: Deposit checks with your phone from the comfort of your home! Watch this tutorial on how to use mobile check deposit
        • ATMS: A benefit of being a Mazuma Member allows you to utilize an expansive ATM Network free of charge to access your accounts.

What if I need to access my account in person?
Based on guidance from the WHO and CDC, we have closed our lobbies, but all our drive-thrus remain open.
Drive-Up Hours:
Monday – Thursday: 8:00 am – 5:30 pm
Friday: 8:00 am – 6:00 pm
Saturday: 8:00 am – 1:00 pm
Visit our locations page to search find the nearest drive-thru or 24/7 ATM.

Should I be taking out a little extra cash “just in case”?
Please know that your money is safe and secure with us. We have sound financial practices and your money is insured by the National Credit Union Administration (just like the FDIC for banks). Keeping extra cash at home means that it is not insured and cannot be replaced in the event of fire or theft.
What if I need to access my safe deposit box or need to make account changes?
In order to limit the number of visitors to each branch please give us a call at 913-574-5000 and we will help you schedule an appointment.

My location doesn’t have a drive-thru, are you still open?
Our Crossroads, Federal Building Location on Pershing, and MRI Global locations do not have drive-thrus and can only be visited by appointment. Please give us a call at 913-574-5000 and we will help you schedule an appointment. Team Members at those locations have stepped up and are helping many other Teams including supporting our Member Relationship Center.

I’ve lost my VISA debit or credit card; how can I get a new one?
If your card is lost, please give us a call at 913-574-5000. We will arrange for a new one to be sent to you.

My job has been affected, and I’m worried about paying my bills. Can you help?
We are about people helping people and are here to help in the good times and not so good times. Give us a call at 913-574-5000 and we will work with you to find a way to help.
Currently we are offering:
  • Skip A Pay: Available on most loans and credit cards. This will allow you to skip your next loan payment. While Skip A Pay doesn’t apply to first mortgage loans, if you are having trouble making your payment please contact us directly at 913-574-5000.
  • Loan Modifications: Each situation is different, and we want to work through the options with you. Give us a call and we evaluate your options.
  • Short term unsecured loans: Mazuma offers a variety of options to meet your short-term cash needs. In some circumstances we can extend your first payment beyond 30 days. Apply online through online or mobile banking.
  • XtraCash: This is small unsecured loan designed for short term needs.
  • Have a 3 or 6-month Certificate of Deposit? Mazuma is waiving the early withdrawal fees for our 3 and 6-month CDs.
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PROTECT YOURSELF FROM SCAMMERS AND POTENTIAL RISK.
Scam artists take advantage of times like these to gain access to accounts. Protect yourself by being aware of suspicious emails and text messages. Keep your eyes open for medical supply scams, fraudulent donation sites, or anything else that seems fishy. If it seems like it could be fraud, it probably is, so listen to your gut and don’t provide your personal identification (usernames, passwords, Social Security number, etc.) unless you are 100% certain you are dealing with a legitimate organization—one with whom you have made the initial contact. Do not click on links or download attachments from unknown email senders, and do not make purchases or donations on any unknown sites.
 

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