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Fraud Reminder
Posted: May 7, 2010

Mazuma Credit Union would like to remind all Members and non-members to never respond to an email, phone call or text that asks for any personal information. Mazuma Credit Union will never ask for personal information unless you contact Mazuma for account access.

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ONLINE teller (online banking) Account acccess

Mazuma's ONLINE TELLER gives you access to your Mazuma accounts 24/7. Check your balances, transfer funds, and much more.

Online Teller is your Credit Union's electronic service - online account access via the Internet. Designed to provide you with the very best in modern, secure remote access, Online Teller allows you to access your account information and funds, 24 hours a day from your personal computer. With Online Teller, you can view all of your Mazuma accounts including checking, savings, certificates of deposit, IRAs, and loans. Online Teller provides you access to:

  • Check current account balances
  • Transfer funds between accounts
  • Schedule recurring transfers
  • Apply for Mazuma products and services
  • Reorder checks
  • Set up e-mail notifications
  • Request a withdrawal by check
  • View your account history for the past 7 months
  • View your account information including the interest rates and payment dates
  • Reconcile transactions that have cleared the Credit Union
  • Download your posted transaction information to personal financial management software such as MS Money or Quicken.
  • Pay your bills via our Bill Payment feature
  • View, print or save check images

INTERNET ENABLED CELL PHONE account ACCESS - https://mobile.mazuma.org

Mazuma's Wireless Teller lets you access your Mazuma account from Internet-enabled cell phones. Access to Mazuma’s Wireless Teller service is free to registered Online Teller users and provides the many features, including account summaries, account transfers, online bill pay and more.

Mazuma’s Wireless Teller service (https://mobile.mazuma.org) is FREE to registered Online Teller users and provides the following features:
  • Obtain account summaries
  • Make online Bill Payments
  • View account transaction history
  • Make account transfers
  • And more

If you have an Internet-enabled wireless device and are an Online Teller user, you are ready to access your Mazuma account information. No registration is necessary. Simply bookmark the following URL on your wireless device to ensure a successful connection: https://mobile.mazuma.org/

For assistance with setup or to learn more about this convenient feature, please review our FAQs, try our DEMO or contact a Member Service Representative at 816-361-4194, toll-free 888-361-4194.

Wireless Teller FAQs

  • What online services can be accessed using Mazuma’s Wireless Teller?
    • Wireless Teller includes: Account Summaries • Account Transaction History • Account Transfers • View Pending Bill Payments • Schedule Bill Payments • Cancel Pending Bill Payments • View Bill Payment Histories
  • How do I access Wireless Teller?
    • In order to access Mazuma’s Wireless Teller, you need to be a registered Online Teller user (with Account ID and Password/PIN), and have a wireless device with an Internet connection. Simply enter the Wireless Teller URL — https://mobile.mazuma.org/ — into the browser of your Internet-enabled wireless device and then log in using your Online Teller Account ID and Password/PIN.
  • Why can’t I see the first few transactions of my account history?
    • Due to the screen size of mobile phones, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
  • What happens if I get locked out of Wireless Teller?
    • As with Online Teller, you must call a Mazuma Member Service Representative at 816-361-4194, toll-free 888-361-4194, to reset your password. Once your password is reset, you must first enter your new password on Online Teller via your PC. For security reasons, you may not enter your new password on Wireless Teller first. Once your password is set up on your PC through Online Teller, you may use your Account ID and new password to log in to Wireless Teller.
  • I am able to view the home page of Wireless Teller on my Pocket PC, but when I attempt to log in, I get an error message.
    • When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection." Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found," or "Unable to establish secure connection." To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. Download the needed file, and then synchronize your pocket PC.
  • I keep getting locked out of my account when I try to log in from my mobile phone. Why doesn’t it accept my log-in information?
    • Using your mobile phone to enter data takes a little practice. Passwords are case sensitive. Make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
  • Is there a fee to use Wireless Teller?
    • No. Wireless Teller is free of charge.
  • How do I access Wireless Teller on my Palm?
    • First, please ensure that your Palm® Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Wireless Teller by simply entering the following URL in your browser: https://mobile.mazuma.org/.
  • Which mobile devices does Wireless Teller support?
    • You can access Wireless Teller from any Internet-enabled mobile phone (such as WAP phones), Palm OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.

TOUCH TONE PHONE Account access - 816-444-2666 (toll free: 1-800-808-3328)

Mazuma's SMARTLINE system gives you 24/7 access to your Mazuma accounts. You can complete many transactions from the comfort of your home or office. With SMARTLINE and a touch-tone phone, the current status of your account is at your fingertips.

SMARTLINE features:
  • Change your PIN.
  • Access your account via menu.
  • Transfer money from your account to other account numbers. (*Requires additional authorization.)
  • Receive a history of deposits, ATM and Convenience Card transactions, as well as checking, Visa, savings and loan accounts.
  • Find out your balance and the available funds in your savings, holiday, checking, money market and loan accounts (excluding outstanding checks).
  • Withdraw funds from your savings, holiday, checking, money market or line of credit loan accounts. A check is made payable to you and sent to the address on file.
  • Find out if a specific check has cleared (for the past 90 days).
  • Find out the date of the last posted payroll or direct deposit.
  • Access your Visa to make payments, inquire about your balance, and make advances on your available credit.
DOWNLOAD SMARTLINE MENU CARD.

DIRECT DEPOSIT

With Direct Deposit, your check is automatically deposited into your Credit Union account(s).

With Direct Deposit, your check is automatically deposited into your Credit Union account(s). For working members, Direct Deposit eliminates making a trip to the Credit Union and standing in line each payday to deposit your check. There's no chance of missing a deposit if you're sick or on vacation, either.

Also, if you're an Online Teller User, you can schedule your own automatic transfers. You can choose a start date to transfer funds easily on our new Schedule Transfer Calendar.

For safety and convenience, retired Credit Union members can use Direct Deposit. Each month your Social Security or Annuity Check is electronically transferred to your account. This eliminates the worry that checks may get lost or deposits be delayed.

PAYROLL DEDUCTION

Payroll Deductions are ideal for those with a busy lifestyle. You can designate any portion of your paycheck to be deposited directly into any of your Mazuma accounts. It's a great way to start saving regularly! And, Payroll Deduction simplifies loan payments, too! You never have to rely on the mail or your memory. Your loan payment is made on time, every month.

AUTOMATIC PAYMENTS

Automatic Payments save you time and money by automatically transferring your loan payment from your savings or checking account. There's no need to waste postage or a check.

eSTATEMENTS

Tired of the ever-increasing stack of mail, or the file drawer full of old account statements? Help is here with e-statements — online delivery of your monthly or quarterly account statements.

  • E-statements are FREE.
  • E-statements are quick…available several days sooner than mailed statements
  • E-statements are secure…accessed from a secure site using your Member account number and a password
  • E-statements are convenient…read on to learn more!

Your e-statement also includes all the same information as your paper statement. And, if you ever need a paper copy, simply print your statement. Your e-statement can also be saved to a disk, CD or your computer's hard drive.

Plus, don't worry about missing out on special offers—there are links on the e-statement site to electronic versions of these items.

How does it work?
Each month, you’ll receive an email notifying you that your new e-statement is available at Online Teller. Logon to your account and check your statement from anywhere with Internet access—whether you’re at home, in the office or on the road. E-statements look exactly like the mailed printouts you're accustomed to receiving.

You can view your statements beginning July 2003 and will be able to see statements for the past 12 months.

What do I get with my e-statement?
Search—you can search by date, amount or check number to find a specific item.
Print a Copy—you can easily print a copy of your statement at any time.

What's required to receive e-statements?
If you have Internet access and an e-mail account and are also an Online Teller user, you have nearly all you'll need to receive e-statements. The only additional software required to open your statement is Adobe Acrobat Reader, since your statements are in a PDF format. If needed, install Adobe Acrobat Reader, which is distributed free from the Adobe site. http://www.adobe.com/products/acrobat/readstep.html.

Which one do you choose?
So…would you rather view your statements online or on paper? You now have a choice of receiving either the traditional paper statement or the e-statement. If you choose the e-statement, your paper statement will no longer be printed.

What do I do now?
If you choose to continue receiving the paper statement, you need not do anything.

If you would like to waive your paper statement and only receive an e-statement, please logon to your account via Online Teller and go to the Account Access tab. Just click on the “E-statement” link and submit your enrollment form to pre-enroll

Don’t forget to read the e-statement Agreement. The Agreement outlines the specific system requirements needed to sign up for e-statements.

Questions? Call 816-361-4194 to speak with a representative.

CHECK REORDER

Mazuma Credit Union has partnered with Deluxe Corporation in offering check reordering. Visit deluxe-check-order.com so you can reorder checks, review order status, and choose from a variety of check designs.

VISA® CHECK CARD (convenience CARD )

The Convenience Card looks like a Visa credit card, but instead of creating a loan when you make a purchase, it deducts the amount directly from your checking account.

Imagine your checkbook and ATM card all rolled into one. That's what a Convenience Card is. It carries like a card but works like a check!*

  • Save time and hassle at the checkout line - no lengthy approvals, just easy access to your account.
  • Increase shopping convenience, allowing you to pay as you go.
  • Enhance your safety and security by leaving your cash and checks at home.
  • Enjoy acceptance at more than 13 million merchants worldwide.

Your Convenience Card also does double duty as your ATM card - 24 hours a day, 7 days a week! Get cash at thousands of ATMs nationwide through any ATM displaying the following logos: CIRRUS, PLUS, TYME, KETS, MINIBANK, HONOR, PULSE, NETS, STAR, OR ALLIANCE ONE.

Unlimited free transactions at any Mazuma Credit Union ATM.
First 5 transactions FREE per month at non-Mazuma ATMs (Inquiries are $1.00 per inquiry).
Additional transactions after 5 free are only $1.00 each.
Choose your own PIN (Personal Identification Number) for easy recall.

And if you use a Mazuma ATM you can conduct the following transactions:

  • Transfer funds between savings and checking.
  • Balance inquiries.
  • If you have a line of credit loan with us, you can obtain an advance on your Mazuma Loan.

Call 816-361-4194 (toll-free 1-888-361-4194), use our online Convenience Card application, or stop by any of our offices during business hours to order your Mazuma Convenience Card today!

If your Convenience Card has been lost or stolen, please call Mazuma during regular business hours at 816-361-4194 or 1-888-361-4194. If you need to cancel your Convenience Card during non-business hours, call Visa toll free at 1-800-991-4965.

*You must have a checking account with Mazuma Credit Union to use the Convenience Card.

GIFT CARDS / RELOADABLE VISA DEBIT CARDS

Get your friends and family what they really want – the power to choose for themselves – by giving them Visa gift cards. An Atira gift card from Mazuma is accepted anywhere you see the Visa logo.

Visa Gift Cards & Reloadable Debit Cards

Visa Gift Cards
Get your friends and family what they really want – the power to choose for themselves – by giving them Visa gift cards. An Atira gift card from Mazuma is accepted anywhere you see the Visa logo. And, you’re guaranteed to never getting the wrong size, wrong color, or just plain wrong. The Atira gift card is the perfect gift for everyone.

How does the Atira gift card work?
Simply present it to the store clerk or provide the card number for online transactions. If your purchase is for more than the value on your card, ask the merchant to first use the balance of your Atira card. Then you can use another form of payment (check, cash, credit card or debit card) to pay the remaining balance.

Where can I get an Atira gift card?
Atira gift cards are available at any Mazuma Credit Union branch.

Reloadable Visa Debit Cards
Carry the card that is safer than cash and protects your money if your card is ever lost or stolen — the CU Money card. CU Money is a reloadable Visa debit card perfect for shopping online, by phone or at any retail location that accepts Visa. Your CU Money card also works at ATMs with the Plus or Interlink logos.

A CU Money card is a great way to provide funds to your children away at college, or for giving your kids an easy tool for managing their allowance that also serves as an introduction to handling plastic.

Where can I get a CU Money reloadable card?
Stop by any Mazuma Credit Union branch to sign-up for your card. Each CU Money card is personalized and will be mailed within 7–10 days from setting up the card.

Can I check my CU Money card balance?
Yes, your balance, along with transaction history, can be obtained by calling toll-free 1-877-850-9650 or by visiting www.cumoney.com. You also have the option of changing your card’s PIN through these services.

How do I reload my CU Money card?
You can reload your card from your Mazuma account at any Mazuma branch and the money will be available the next day, or you can reload it any time of the day at www.cumoney.com with a three-day hold before your money is available. The minimum load amount on your card is $10 and the maximum load is $5,000.
Your Savings Federally Insured to at least $250,000 and backed by the full faith and credit of the United States Government.