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Fraud Reminder
Posted: May 7, 2010

Mazuma Credit Union would like to remind all Members and non-members to never respond to an email, phone call or text that asks for any personal information. Mazuma Credit Union will never ask for personal information unless you contact Mazuma for account access.

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ONLINE

Mazuma's ONLINE TELLER gives you access to your Mazuma accounts 24/7. Check your balances, transfer funds, and much more.

Online Teller is your Credit Union's electronic service - online account access via the Internet. Designed to provide you with the very best in modern, secure remote access, Online Teller allows you to access your account information and funds, 24 hours a day from your personal computer. With Online Teller, you can view all of your Mazuma accounts including checking, savings, certificates of deposit, IRAs, and loans. Online Teller provides you access to:

  • Check current account balances
  • Transfer funds between accounts
  • Schedule recurring transfers
  • Apply for Mazuma products and services
  • Reorder checks
  • Set up e-mail notifications
  • Request a withdrawal by check
  • View your account history for the past 7 months
  • View your account information including the interest rates and payment dates
  • Reconcile transactions that have cleared the Credit Union
  • Download your posted transaction information to personal financial management software such as MS Money or Quicken.
  • Pay your bills via our Bill Payment feature
  • View, print or save check images

TOUCH TONE PHONE - 816-444-2666 (toll free: 1-800-808-3328)

Mazuma's SMARTLINE system gives you 24/7 access to your Mazuma accounts. You can complete many transactions from the comfort of your home or office. With SMARTLINE and a touch-tone phone, the current status of your account is at your fingertips.

SMARTLINE features:
  • Change your PIN.
  • Access your account via menu.
  • Transfer money from your account to other account numbers. (*Requires additional authorization.)
  • Receive a history of deposits, ATM and Convenience Card transactions, as well as checking, Visa, savings and loan accounts.
  • Find out your balance and the available funds in your savings, holiday, checking, money market and loan accounts (excluding outstanding checks).
  • Withdraw funds from your savings, holiday, checking, money market or line of credit loan accounts. A check is made payable to you and sent to the address on file.
  • Find out if a specific check has cleared (for the past 90 days).
  • Find out the date of the last posted payroll or direct deposit.
  • Access your Visa to make payments, inquire about your balance, and make advances on your available credit.
DOWNLOAD SMARTLINE MENU CARD.

INTERNET ENABLED CELL PHONES - https://mobile.mazuma.org

Mazuma's Wireless Teller lets you access your Mazuma account from Internet-enabled cell phones. Access to Mazuma’s Wireless Teller service is free to registered Online Teller users and provides the many features, including account summaries, account transfers, online bill pay and more.

Mazuma’s Wireless Teller service (https://mobile.mazuma.org) is FREE to registered Online Teller users and provides the following features:
  • Obtain account summaries
  • Make online Bill Payments
  • View account transaction history
  • Make account transfers
  • And more

If you have an Internet-enabled wireless device and are an Online Teller user, you are ready to access your Mazuma account information. No registration is necessary. Simply bookmark the following URL on your wireless device to ensure a successful connection: https://mobile.mazuma.org/

For assistance with setup or to learn more about this convenient feature, please review our FAQs, try our DEMO or contact a Member Service Representative at 816-361-4194, toll-free 888-361-4194.

Wireless Teller FAQs

  • What online services can be accessed using Mazuma’s Wireless Teller?
    • Wireless Teller includes: Account Summaries • Account Transaction History • Account Transfers • View Pending Bill Payments • Schedule Bill Payments • Cancel Pending Bill Payments • View Bill Payment Histories
  • How do I access Wireless Teller?
    • In order to access Mazuma’s Wireless Teller, you need to be a registered Online Teller user (with Account ID and Password/PIN), and have a wireless device with an Internet connection. Simply enter the Wireless Teller URL — https://mobile.mazuma.org/ — into the browser of your Internet-enabled wireless device and then log in using your Online Teller Account ID and Password/PIN.
  • Why can’t I see the first few transactions of my account history?
    • Due to the screen size of mobile phones, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
  • What happens if I get locked out of Wireless Teller?
    • As with Online Teller, you must call a Mazuma Member Service Representative at 816-361-4194, toll-free 888-361-4194, to reset your password. Once your password is reset, you must first enter your new password on Online Teller via your PC. For security reasons, you may not enter your new password on Wireless Teller first. Once your password is set up on your PC through Online Teller, you may use your Account ID and new password to log in to Wireless Teller.
  • I am able to view the home page of Wireless Teller on my Pocket PC, but when I attempt to log in, I get an error message.
    • When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection." Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found," or "Unable to establish secure connection." To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. Download the needed file, and then synchronize your pocket PC.
  • I keep getting locked out of my account when I try to log in from my mobile phone. Why doesn’t it accept my log-in information?
    • Using your mobile phone to enter data takes a little practice. Passwords are case sensitive. Make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
  • Is there a fee to use Wireless Teller?
    • No. Wireless Teller is free of charge.
  • How do I access Wireless Teller on my Palm?
    • First, please ensure that your Palm® Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Wireless Teller by simply entering the following URL in your browser: https://mobile.mazuma.org/.
  • Which mobile devices does Wireless Teller support?
    • You can access Wireless Teller from any Internet-enabled mobile phone (such as WAP phones), Palm OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.
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